The Social Security Administration's Telephone Metrics (Audit Report 032517)
- Publisher
- Social Security Administration, Office of the Inspector General
- Published
- 2025-12-22
- Type
- official document
- Link
- https://oig.ssa.gov/~assets/uploads/032517.pdf
- Last checked
- 2026-10-26
- Rights
- public domain — we link and describe; we do not republish the text.
Cited in
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Government and Oversight
After DOGE: 108-minute Social Security callbacks, IRS enforcement staff down 27 percent, …
Auditors wrote the record on DOGE: Social Security callbacks averaged 108.6 minutes and 21.3 million calls were abandoned; IRS enforcement staff fell 27 percent; GAO found DOGE followed its own method for 27.5 percent of claimed savings.