SSA phone wait times longer than publicly reported metrics, per OIG report
- Publisher
- Nextgov/FCW
- Published
- 2025-12-22
- Type
- news report
- Link
- https://www.nextgov.com/digital-government/2025/12/ssa-phone-wait-times-longer-publicly-reported-metrics-oig-report/410360/
- Last checked
- 2026-10-26
- Rights
- reference only — we link and describe; we do not republish the text.
Cited in
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Government and Oversight
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Auditors wrote the record on DOGE: Social Security callbacks averaged 108.6 minutes and 21.3 million calls were abandoned; IRS enforcement staff fell 27 percent; GAO found DOGE followed its own method for 27.5 percent of claimed savings.